This Refund Policy governs all return and refund transactions generated from purchases on
kiehlsbestsale.com, our online e‑commerce retail website.
Return Eligibility Window
We offer a 60‑day return window for items purchased from
kiehlsbestsale.com. You may initiate your return request within 60 days counting from the moment you receive your ordered package.
Return Shipping
Our store provides free return shipping for qualified returns. When your return application gets approved, we will share relevant return guidance with you.
Refund Processing Timeline
Once our warehouse receives, inspects and confirms your returned merchandise meets return requirements, your refund will be arranged. Please allow 5‑10 business days for the refund amount to reflect inside your original payment account. The exact arrival speed also partly depends on your payment issuer’s internal processing schedule.
Return Condition Requirements
Returned goods should remain in good condition. Products should not be heavily damaged or fully consumed. Original packaging is preferred for returned items.
How To Submit Return Request
If you want to start a return, please send an email to info@kiehlsbestsale.com. Please include your order number inside your email content. Our support staff will walk you through the next steps.